Refund policy

We want you to love your purchase. If you're not completely satisfied, we're here to help.

30-Day Return Policy

We offer a 30-day return policy from the date your order is delivered.

To be eligible for a return:

The item must be unused and in its original condition.
The item must be returned in its original packaging.
Proof of purchase or order confirmation is required.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

Opened or used lip care products
Items marked as final sale
Gift cards

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will gladly work with you to resolve the issue as quickly as possible.

Refunds

Once your return is received and inspected, we will notify you regarding the approval of your refund.

If approved, your refund will be processed to your original payment method within 5-10 business days. Processing times may vary depending on your bank or payment provider.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

How To Start A Return

To request a return, please contact our customer support team with your order number and reason for return. We will provide further instructions to assist you through the process.